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May 06, 2007

Unusually High Call Volume

'Angryblog_3Returning a call to Ticketmaster on a Sunday morning to verify a credit card order. I get the obligatory "we are sorry, but we are experiencing unusually high call volume" message, begging for my patience as they answer calls in the order in which they were received.

I'd buy that on a Saturday morning, when lots of concert tickets go on sale. But Sunday morning? Doubtful.

But, I do I know how to fix this pesky problem. Hire more people....'cause the three or four people you have on the floor today aren't cutting it (I waited 30 minutes on hold...which gave me plenty o' time to pound this out).

Ya see, Sparky...some of us know the code. "Unusually High Call Volume" means you're too cheap to adequately staff your call center.

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