Air Law 10

When JetBlue announced its "Customer Bill of Rights," we were impressed with every step they took...except the last one. Pledging to return to the gate if a plane has been on the tarmac for over five hours is simply unacceptable. This incredible video, shot and posted just days ago, is all the rationale we need for the next in the Air Law series.

Air Law 10: If a plane is forced to remain on the tarmac for over two hours, a binding vote shall be taken by the passengers whether to return to the gate (understanding that the plane will lose its place in line) or believe the claim of the crew that "it'll be just a few more minutes" and tough it out. Subsequent votes (if necessary) shall be taken every hour thereafter. In either case, the full fare paid by the passengers shall be cheerfully refunded, unless the cause of the delay is a massive act-of-God, the-end-of-the-world-is-near style storm.

The first half of this Law is simply common sense (that is, for those that think customer service is, like, a good idea). The second half should motivate the airlines to plan a little better. Because a lot of this crew timing out stuff is just that. Poor Planning.

Thanks to Travolution for the catch.