For years in my presentations on Customer Service, I've suggested that Hotels could eliminate the barrier of the check-in counter by moving to the same technology that rental car companies have used for years.
Imagine being greeted in the lobby and presented your keys without the obligatory line at the counter...
Finally...the soon to open Opposite House in Beijing has completely eliminated the check-in counter. And, they don't wait for guests to make it into the lobby...they greet guests at their cars and escort them to their rooms, producing keycards with a handheld unit.
So cool...
Cool idea.I agree with u.It will be great if the check-in counter ,this the barrier is eliminated and greet guests at their cars and escort them to their rooms.
Posted by: Gold Coast hotel deals | October 31, 2008 at 02:45
How was possible to eliminate the check in process? It will be interesting to know give the real innovation. At least, it is the first time I know of it.
Posted by: Private Reality Show | May 11, 2009 at 05:47
This concept is new, some people may approve of it and some may be used to the check in counter. What about identification and other formalities, where will that be done?
Posted by: Hotel Management, New Jersey | June 09, 2009 at 07:15