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May 02, 2013

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MA

Now that conversation and a time stamped photo with a geotag could be on Instagram with the business name. It could appear on the businesses branded Facebook wall, tagged with their Twitter handle, Google+ and a half dozen other sites. Basic customer service is more important than ever in our digital age. I get so excited when I see good customer service. I wish that weren't the case. I wish good customer service was the norm.

Mike Chavez

It happens and when we complain to management we get a free dinner...

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