But, if you're coming in from the airport, it's often the shuttle driver. And, what an (often overlooked) opportunity THAT is.
The front desk might get a couple minutes with the guest. The driver? Times ten, at least.
From an article on HotelManagement.net: “For us, the front desk is no longer the first impression for guests. It’s the shuttle driver,” said Kathryn Menio, director of front-desk operations for the Hilton Boston Logan Airport Hotel.
And, if I was running a hotel near an airport, I'd be looking for drivers that are a) easy conversationalists and b) have a pulse on the destination after 5. That's what visitors want...an insider to tell them about the trendy restaurants, hip nightspots and how to get the most out of their short time in destination.
Some of our most memorable experiences across this great continent came from suggestions from insiders.
Drivers should be developed to be just that.
Photo credit: Kiplingers