After successive knocks at my hotel door the other night, I was just about to resort to a rant about the annoyance of the obligatory "turn-down" service...when the phone rang.
I mean, really...are any of us ever looking forward to be interrupted by someone bearing a postage-stamp size chocolate mint and wanting to pull the covers down on our bed? And, if we're not in the room, do we really want someone in it if they're not cleaning it?
But, in this case, the knocker ended up calling from the house phone in the elevator well. He had a welcome dessert tray from the General Manager (who had been ubber kind earlier in the day to give me a tour of the adjacent Convention Center).
I still think that turn-down service is an annoying idea...but, it gives me the opportunity to share with you the incredible hotel that Tom Robertson expertly manages. And, I'm not a big chocolate fan, so this is not the desserts talking...but, rather, the attention to detail and guest service he insures.
As I said in my review of the Renaissance Schaumburg (IL) on VibeAgent (and, I still have a few invites to beta test the site if you e me), this is an elegant, hip hotel that a) feels like a big city property and b) would be perfect for meetings, business, leisure or romance. And, if you're traveling to the Chicago 'burbs, you should most definitely make this hotel a priority.
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