
Hey, I understand how hard it is to run an airline today. But that doesn't excuse the kind of thinking that ISN'T happening in the American Airlines war room. Their ham handed attempt to fleece a modest $15 per bag per flight will assuredly cause delays in boarding, consumers that will walk and a PR disaster.
But, hubris reigns supreme.
Hours after the announcement of the new first bag surcharge, I received my May edition of the American Airlines AAirmail. No mention of what has just been announced. Instead, I'm informed that "American Airlines is continuously working to improve your travel experience."
Apparently not.
It also announces new introductory fares to Central Wisconsin.
OK...I live a couple hours from that airport. My question is...did every subscriber in the nation get this offer, or just those of us in Wisconsin? And, if it is the latter, don'tcha think I'd rather drive than have you nickel and dime me again (not to mention go through the hassle of security and being stuffed into a plane that is configured for 30% more passengers than it should be?
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