Destination Marketing Organizations used to grouse about how we got no respect. Over the past few years, the media has begun to recognize what we do and how important it is to our communities. But, maybe that isn't the panacea we desired.
Case in point: an angry letter to the editor from a couple that couldn't get back into their hotel room after watching the fireworks downtown. Apparently, a cop had been shot responding to a distress call and these visitors couldn't just go about their lives. So they vented to the newspaper.
It was the hotel's fault. It was the Bureau's fault.
"Shame on you," the writer said. "You made matters worse by abandoning guests into the streets in a strange city that many promised never to return to."
Really? The DMO's fault? And yet...if the expectation exists, what should be our response?
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