How Well Do You Know Your Product?

I marvel at how so few owners and managers know their product. I mean really know it. As in live it. Use it. Experience every facet of it.

It happened the other night in a hotel on a heavily traveled highway. If they were running at 30% occupancy that night, it would have been a miracle. Thus, the front desk manager had more than enough rooms to put all her guests on the non-highway side of the building. The side that looked out over the woods.

It was the loudest hotel stay of my life. And, I’ve spent many a night at airport hotels and sandwiched between rooms of “lovers rollin' round in bed, screamin' as if they’re gonna die.”

So, I had to ask myself, why not put everyone on the wooded side. Scared the hotel would tip over?

Nah...it’s because whoever employs her has never spent the night in his hotel on the highway side. Of that, I am completely sure.

Comments

[Paul W. Swansen (@paulswansen)]

This also rolls downhill to include any Brand's Customer Service personnel. Management who doesn't know their brand hire the same type of people in their Call Centers. When you call a Brand for Customer Service, most likely the person on the other end of the line is not an end user of the Brand product.

[Bill Geist]

All too true, my friend.