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March 07, 2012


Tim Morrissey

Sometimes, being a "wait-person" is a higher calling.


The opposite end of the spectrum is the gal that "helped" me yesterday in BWI. She rung up my purchase. Never said how much the total was. I set the money on the counter and she stuck out her hand. I had to pick up the money and place it in her hand! She gave me back my change and receipt and never said a word. I stood there a moment and finally said "You’re welcome." (Sarcastically of course.) She ignorantly said to me "You’re welcome." Nice impression as I left an otherwise near perfect trip to DC!

Bill Geist

Which is why my experience was so mesmerizing, my friend. Customer Service is indeed a lost art. Have a great weekend!

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