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July 16, 2012


Tim Morrissey

...and then, there's the dead giveaway, like when I make a cash deposit to one of our joint accounts, and the tellerette says "Thanks, Toni, have a nice day".

Bill Geist

Better than asking you to autograph a CD or album, I guess ;)


Calling a customer by their name is such a basic element to customer service. I know some people are afraid to mispronounce a name they aren't familiar with but it sure can go a long way to ask how to pronounce it and then say thank you. Thank you for shopping here. Thank you for banking here... whatever the case simple gratitude is a good thing.

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