We love Delta.
Which is so weird...because when I started down this path of consulting Destination Marketing Organizations and hopping on planes almost every week, I loathed them. But something happened after they absorbed Northwest Airlines. The customer suddenly came first. Coincidence? I have no idea...but as a Northwest fan, I'd certainly like to think so.
Last month, Delta CEO Ed Bastian took a stand for civility:
“Please know that respect and civility to others on our planes, at our airports, in our workplaces and in our society — even when we have differences of opinion — have always been a requirement for our people and our customers. Those who refuse to display basic civility to our people or their fellow travelers are not welcome on Delta. Their actions will not be tolerated, and they will not have the privilege of flying our airline ever again.”
Oh, hell yeah.
Every other airline? I'm waiting.....
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