If you never heard of the cybersecurity firm CrowdStrike before, you probably have now. They are the company behind the buggy update that crashed over 8 million Windows operating systems, causing hospitals, governments and airlines to meltdown a week ago, resulting in the biggest IT failure in history. The company reportedly responded by offering $10 Uber Eats gift cards to customers who were affected.
Imagine that you are Ed Bastain, CEO of Delta Airlines, the most severely impacted airline with over 7,000 flights cancelled because of the bug. The financial cost to Delta is in the hundreds of millions of dollars. And, you offer him a $10 gift card?
And then, it doesn't work?
Really?
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