I'm not about to say there haven't been a handful of annoying missteps over the years...but I'm about as loyal of a Delta guy as you'll find. And, this story from Wall Street Journal writer Jared Diamond pretty much sums up virtually every interaction I've ever had with a Delta employee:
“I was attempting to fly from New York to Cleveland last April. The weather had other plans.
“So when a devastating rain and wind storm canceled my trip on American Airlines, I quickly rebooked on Delta. It was the best decision I could've made. I didn’t have lounge access with American, but I spent the next six hours in the (Delta) Sky Club bouncing from canceled flight to canceled flight. With every flight to Cleveland sold out for days, I begrudgingly accepted a flight to Columbus the next afternoon, with plans to drive the rest of the way.
“Defeated and exhausted, I started to trudge out of the lounge around midnight. That's when a Delta employee asked for my boarding pass. ‘Where are you headed?’ she asked. ‘Columbus,’ I said. ‘No, where are you supposed to be going?’ she responded.
“Five minutes later, this agent produced for me a new boarding pass to Cleveland for a flight the next morning. I don't know what she did or how it happened—but I beat my colleague there by nearly an entire day.”
They all fly the same equipment. It's Delta's people that make all the difference.
And here's to another year flying together.
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