Ocean City unleashed its new brand last week. And, when it comes to "all in," one can't do better than Ocean City CVB Director Tom Perlozzo, who launched the brand dressed in a suit covered in the new logo.
OC's longtime Mayor Rick Meehan was also on hand...and we smile every time we see him, because it brings back memories of the only tourism ad by a politician that ever worked.
Walking back to my hotel after an early morning presentation to the Rockford Area CVB Board, I came upon a corner that made me smile (click image to enlarge).
It was the stone in front of the Rockford Park District that read "Webbs Norman Center." Along with former CVB CEO Wendy Perks Fisher, Webbs was one of the early national visionaries that saw the potential in Sports Tourism almost 40 years ago. It was their early partnership that set into motion the transformation of Rockford Tourism. This video offers a glimpse of that relationship.
My smile grew larger when I noticed that the street in front of the Webbs Norman Center has been renamed Tim Dimke Drive...as Tim and his crew took Webbs' and Wendy's vision and expanded it even further with current RACVB CEO John Groh.
As I ducked into the sensational riverfront Embassy Suites Hotel for a quick bite before heading out, I had to smile again because I heard joy and laughter coming out of the kitchen...and that's a sound we've all missed over the past few years. But, there it was...and, as I surveyed my fellow diners, I could see how infectious it was for all of us.
And, that's just damn good management...the kind that empowers employees to have fun, please the guest and take incredible pride in their work.
Thanks Rockford...let's see if my next stop continues the streak.
The vast majority of Destination Marketing Organizations in the United States are independent non-profit agencies...but that doesn't mean other structures can't work. In the latest edition of the DMOU podcast, we talk with Discover Flagstaff Director Trace Ward on how his office is rockin' it as both a division of Economic Vitality and the City. And (not to be a spoiler), he says it's all about intentional design and intra-agency respect.
Cool stuff.
For all the good (and evil) Artificial Intelligence can unleash...sometimes you just gotta laugh.
Like this video from Visit Denmark, written by ChatGPT and utilizing classic paintings and statues that talk.
10,000 views in two weeks. Not bad for asking a computer to have a little fun.
It's a conversation I've had with several HR Managers in the past year: Gen Z is stunningly whipsmart...but they are snowflakes, melting (or melting down) at the slightest criticism or re-direct. One HR pro told me recently that their firm was done tiptoeing around them, that it was depressing ROI and that older, more productive workers were quitting because Gen Z was impossible to work with.
And, it's not Gen Z's fault...it's ours for coddling them. Most don't know failure or defeat because we didn't allow them to experience that emotion...and many are now utterly incapable of accepting it.
I thought of those conversations when I saw this fascinating article on the future of Malls in Fast Company. America's small regional and local Malls are failing, littering our destinations with blighted parking lots and outdated structures.
A group of High School students were asked to ideate the next generation of Malls. Their initial recommendations were mostly cosmetic...and unceremoniously rejected by Mall ownership. Not unexpectedly, half the students quit the Team...but the story is about the ones who stayed.
The remaining students devised a plan with more radical ideas, focusing on features that they, as teenagers, would want to use. The students proposed using vacant stores in the Mall for experiential offerings, like virtual reality rooms and an immersive themed spa. Their second presentation to the mall was received more warmly. “Victory tastes sweeter after the heartache,” one of the Team said afterward.
Which, of course, got me to thinking. As Destination Marketing Organizations increasingly engage in product development or upgrades, our failed Malls are often our biggest eyesores and missed opportunities. Should we take a page from this playbook and convene our teens and Gen Zs to counsel the experts on what would bring them back to the Mall?
'Cause the rest of us have moved on.
Just a thought...
As TikTok continues to be attacked in some quarters over privacy and security concerns, there's one thing that can't be ignored. It has re-oriented video content from horizontal to vertical .
On Monday, our friends Dave Serino and Brian Matson of TwoSix Digital posted a video in which they discuss best practices for DMOs in utilizing vertical content on TikTok, Reels and Shorts with Nick and Andy Behling from MI Playground. If you've yet to take the plunge or are unsure of your first steps in Vertical Media, this video is a must.
While timing in at 57 minutes might be off-putting for some, the conversation gets really good at the 36:30 mark. But trust me, if you jump ahead, you'll likely go back to the beginning to see what you missed.
As the video does not feature visual examples, you could listen to the whole thing on your commute or workout, just as you would a podcast like DMOU (which, sorry for the delay...we had some issues with our platform provider and just posted our newest episode with Vail Ross yesterday).
Thanks TwoSix. Always leading us forward.
As the Southwest Airlines meltdown played out over the holidays, I went searching for a book in my library that I likely hadn't touched in 20 years. Nuts! (by Kevin and Jackie Freiberg) tells the fascinating saga of Southwest's initial fight for life and ultimate emergence as a dominant player in the airline world. And, they did it by breaking all the rules.
What caused me to pull the book for a skim was an open letter from a veteran Southwest pilot that explained that early leadership of the company was based on operational optimization. Things changed when accountants took over from founder Herb Kelleher.
What also apparently changed was the unwavering focus Herb had on placing employees first. One of my favorite stories about the Southwest Airlines culture was that you'd never find the then 60-something CEO in his office on the day before Thanksgiving (one of the busiest travel days of the year) because he would be on the tarmac at Love's Field slinging luggage with the baggage handlers. That's leadership.
Though the book is approaching its 30th anniversary, Nuts! is worth your time...because Herb's vision and leadership was timeless.
I've never quite understood how Martha and Snoop connected and continue to play off each other. But this POP display by BIC (click image to enlarge) is epic.
Image Credit: @WeedPorns
Terri caught this in her feed the other day and it's too sensational not to share. It's Frito-Lay's homage to the World Cup pitting Payton Manning against David Beckham (with an assist from a host of soccer-related cameos) on whether to call the sport Soccer or Futball.
Yeah...it's Soccer.
Well...they are nuts in a sack.
Just sayin...
Recent Comments