Bill Geist's Zeitgeist

Impact Sustainability Travel & Tourism is Back

Earlier this year, on the DMOU Podcast, we hosted Paul Nursey, CEO of Destination Greater Victoria to talk about his organization's outsized role in environmental sustainability. In one of our questions, we delved into an event they helped launch in 2018 called Impact Sustainability Travel & Tourism.

After a scaled back COVID-driven virtual event last year, the event is back in Victoria as a live event set for January 22-26. If you're a Tourism pro in Canada, you know you must go. If you're from anywhere else, you know you should go.

Paul Simon

My friend George Tzougros (CEO of the Wisconsin Arts Board and an early guest on DMOU) sends me (and thousands of others) a daily e-mail with inspirational quotes, great musical finds and news of the Arts. Earlier this week, he shared this quote from Paul Simon:

“I write from instinct, from inexplicable sparkle. I don't know why I'm writing what I'm writing. Usually, I sit and I let my hands wander on my guitar. And I sing anything. I play anything. And I wait till I come across a pleasing accident."

There have been so many pleasing accidents in the over 60 years he's been making magic that it's impossible to pick just one. So, on this Music Friday, I'll go with three (and still miss a pile of his genius).

One of my first loves was "America," here exquisitely performed when Paul and Art Garfunkel rejoined for a concert in Central Park.

Then there's the title track to his pivot album entitled "Graceland," one of his most haunting lyrical explorations and backed by a South African band.

And then there is this. The song that always stops me in my tracks and conjures up the memories of time cherished with my daughters. This is "Father and Daughter."

Pleasing accidents, indeed.

Happy 80th, Paul.

New on DMOU: Steve Moore

The latest episode of the DMOU Podcast just dropped...and we were honored to have former Visit Phoenix CEO Steve Moore grace the microphone for a free-flowing conversation focusing on his 46 years in the DMO sector and his view on the future of destination development. From politics to leadership (and a fun Bonus Round question), this is an episode you won't want to miss.

20 Voices

Just back from Destinations International's live, in person Annual Convention in Baltimore. Over 800 gathered last week in the Charm City...and suffice to say, it was good to be back. And, Al Hutchinson and his team at Visit Baltimore were the consummate hosts.

We'll do a recap of our take-aways in the Z-News later this week. In the meantime, we roamed the halls and meeting rooms asking DMO pros what they did differently during COVID that they will keep post-pandemic. And, you can hear those conversations in the latest episode of the DMOU Podcast.

Enjoy.

Serendipitous Crossings on the Way to Baltimore

Last week, the DMOproz sphere and the Simpleview universe criss-crossed as Searchwide Global's Mike Gamble and I were guests on Simpleview's The Future of Tourism podcast, hosted by the inimitable David Peacock. At the same time, we dropped our conversation with Shimo on the DMOU podcast, discussing Simpleview's sensational upgrades to the MINT+ database of meetings, conventions and events.

And then, there was this: Simpleview's State of SEO Report, chock full of fascinating morsels like 45% of all DMOs are using "Visit" in their URLs ("Experience" is the next most common...under 5%). Or, that the top spot in search doesn't necessarily translate into the most click-throughs. Or that more DMO searches occur through Safari than any other browser (really). It's like an MBA on SEO.

Good stuff all. And, all free for the inquisitive.

The Future of Tourism > DEI

Honored to be interviewed (along with my friend Mike Gamble of SearchWide Global and Tourism Diversity Matters) by David Peacock on Simpleview's Future of Tourism podcast.

You can find the video here 

You can listen to the audio here.

It's an important conversation on the importance of Diversity, Equity and Inclusion in Destination Marketing.

Thanks David, for the opportunity and for all you do for our sector.

DMOU: Getting LGBTQ+ Right

Authentic. It's the word we often hear when Destination Marketers attempt to develop messaging for consumers. But when reaching out to a market that doesn't look or live like you, achieving authentic is often elusive. Last month, HospitableMe's Billy Kolber and Kenny Porpora joined me on the DMOU Podcast to break down how DMO pros should approach the LGBTQ+ market. From working with the local community to determine whether your destination is ready to designing and executing authentic messaging, this is a conversation you won't want to miss. Plus, they revealed details on their new Master Class, with a discount for DMOU listeners that expires at midnight tonight.

Check it out!

Rough Seas Ahead

On the DMOU podcast, we've talked with DMO CEOs about creating sensational culture within their organizations. Pre-Plague, Anchorage's Julie Saupe said that she didn't want to risk her culture by allowing remote work. Sounds quaint now...but it made tons of sense then.

South Shore's Spero Batistatos built culture by creating a daycare in his office for staff with newborns. And, mid-Plague, Fired Up's Tammy Blount shared her thoughts on maintaining culture through a crisis.

Friends...it's about to get a whole lot tougher. Slack recently surveyed 10,000 knowledge workers...and the numbers are scary (tip of the hat to Fortune's CEO Daily for these chilling stats:

—76% of those surveyed want flexibility on where they work.
—93% want flexibility on when they work.
—56% are open to new job opportunities that may provide them more flexibility.
—21% are likely to jump ship in order to get that flexibility.
—Flexibility is second only to compensation in the factors leading people to change jobs.
—Black, Hispanic and Asian-American workers are more desirous of flexibility, and far more open to changing jobs to achieve it.

And, as most non-profit DMOs pay below private sector market rate and we, as a sector, are desperate to diversify our offices, this isn't good news.

But, as DMOs did last Spring, we'll figure a path through this new reality.

New on DMOU: Getting LGBTQ+ Right

Just up in the DMOU vault is an insightful conversation with our friends Billy Kolber and Kenny Porpora of HospitableMe into the world of LGBTQ+ travel. From ensuring that your community is ready...to hitting all the notes perfectly in your messaging, this podcast is for any DMO pro that recognizes the opportunity to welcome a vibrant and growing market to your community.

You'll also hear about their new Master Class...and score a DMOU / DMOproz discount code, just for listening. And, yeah...their Bonus Round questions are pretty fun, too.

Join us.

Prime Visibility

On an episode of the DMOU podcast, Visit Nashville's Butch Spyridon quipped that he never thought he'd be a film producer. But, with last year's release of the sensational "It All Begins with a Song," he did.

I'm guessing Visit St. Pete/Clearwater's Steve Hayes could say the same thing after "Life's Rewards" premiered on Amazon Prime last week. A story of a guy who loses everything (except his billions of hotel points), the series is shot on location at the Don CeSar hotel on St. Pete Beach (TripAdvisor's 2001 Best American Beach).

The first DMO-produced TV series designed to stream on a major platform, "Life's Rewards" is a joint project by Visit St. Pete Clearwater, the St. Pete Clearwater Film Commission and Visit Florida and stars Sebastian Rocha. You can check out the trailer here.

Gotta love it!