So...there are those hotel brands that provide free breakfast. And there are those that charge. Some of the ones that charge offer buffets; others offer servers to take your order and deliver your food. And then there are those trendy bars adjacent to the lobby that serve made to order breakfasts and, in some cases, lunch and dinner.
I can't imagine that the designers of this week's hotel ever imagined the scenario I witnessed yesterday...or if it never dawned on them what could go wrong, I can't believe a legacy brand would have ever hired them.
It's dinner. I've already exhausted the restaurants this week within a 10 minute drive that have at least 4-star Yelp reviews that look remotely aligned to my tastes. It's starting to rain. Screw it, I'll just order a hamburger here in the lobby and watch SportsCenter.
The person behind the bar takes my order, turns to retrieve a frozen patty from refrigeration, slides it into a fast broiler and waits for the timer. Hey? I'm standing here. I can see what you're doing.
When the timer chimes, she takes it out, lays a slice of processed cheese on one side of a bun and puts the halves in the broiler to get a slight char on the bun (a nice touch, to be sure). She assembles the pieces and then looks at me and says, I'll get your fries...and goes back into the kitchen. Five minutes later, she returns and delivers my now cold burger with my now steaming fries.
As always, I'm gonna side with her...and challenge management with horrible training. Put the fries in first and unfreeze the burger second was clearly never communicated to her. But, therein lies a deeper issue. If you have a working kitchen behind the wall, why would you put on display that you are serving frozen meat by cooking it in front of a guest in the first place?
C'mon, Marriott. Shouldn't we be able to expect more from you?
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